Terms of service
Last updated: 7 August 2026
I. General Terms and Conditions
§ 1 Scope and Definitions
(1) These General Terms and Conditions apply to all contracts concluded via the online shop partalarm.shop between
Fabian Schröder
c/o IP-Management #5550
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany
Email: info@partalarm.de
– hereinafter referred to as “Partalarm” or the “Seller” –
and the customer.
(2) Unless expressly agreed otherwise, any terms and conditions of the customer shall not apply.
(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
(4) An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods via our online shop.
(2) By listing a product in our online shop, we make a binding offer to conclude a purchase contract subject to the conditions stated in the respective product description.
(3) The customer may place the products they wish to purchase in the shopping cart and may review and amend their selection at any time before completing the order.
After proceeding to checkout, entering the required customer, delivery and payment information and selecting the available shipping and payment options, the customer is shown an order summary.
Before submitting the order, the customer may review their information again and, insofar as permitted by the technical design of the checkout, amend it or cancel the ordering process.
(4) By clicking the button that completes the order subject to payment, the customer makes a legally binding declaration accepting the offer in respect of the goods contained in the shopping cart. The purchase contract is thereby concluded.
(5) When using express or instant payment methods, individual steps of the payment process may take place via the user interface of the respective payment service provider. In accordance with the respective technical process, the customer is also given an opportunity to review the information relevant to the conclusion of the contract before finally completing the transaction.
(6) Order processing and the transmission of information relating to the contract are carried out at least partly automatically by email. The customer must therefore ensure that the email address provided is correct and that emails sent by us can be received technically.
§ 3 Custom-Made and Personalised Goods
(1) Where we offer goods manufactured according to customer specifications or personalised for the customer, the customer shall provide all information, measurements, texts, names, files or other information required for the individual manufacture completely and accurately.
(2) The customer is responsible for checking the information and measurements required in the respective product description before submitting them.
(3) If the customer provides texts, logos, graphics, images or other content, the customer must hold the rights of use necessary for the manufacture of the product. In particular, the content must not infringe copyrights, trademarks, rights to names, personality rights or other third-party rights and must not violate applicable law.
(4) We are not obliged to check content provided by the customer for substantive accuracy or possible infringements of third-party rights.
(5) In accordance with Section 312g(2)(1) of the German Civil Code (BGB), there is no statutory right of withdrawal for goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
Further details can be found in our Withdrawal Policy.
§ 4 Special Characteristics of 3D-Printed Products
(1) Some of our products are manufactured using additive manufacturing processes (3D printing). Due to the manufacturing process, visible layer lines and minor variations in surface, texture and colour may occur.
(2) Minor variations typical of the production process or material do not constitute a defect provided that the agreed characteristics and the product's suitability for its intended use are not impaired.
(3) Measurements may be subject to the manufacturing tolerances expressly stated in the respective product description.
(4) Product images may differ slightly from the actual appearance of the product, particularly due to different screen settings, lighting conditions and production-related differences in material or colour.
(5) The customer's statutory rights in respect of defects remain unaffected.
§ 5 Measurements, Compatibility and Product Information
(1) For products whose use depends on specific dimensions, connections or structural conditions, the measurements and compatibility information provided in the respective product description must be observed.
(2) Customers are requested to compare the stated measurements and compatibility information with the intended device, connection or installation location before placing an order.
(3) If the customer provides their own measurements for a custom-made product, production will be based on the information supplied by the customer. This does not apply where an error is attributable to our incorrect implementation of the information provided.
(4) The installation, safety and usage instructions applicable to the respective product must be observed.
(5) The customer's statutory rights in respect of defects remain unaffected.
§ 6 Prices and Small Business Regulation
(1) The prices stated on the product pages are total prices.
(2) Due to the application of the small business regulation pursuant to Section 19 of the German Value Added Tax Act (UStG), VAT is not shown separately, provided that the statutory requirements for its application are met.
(3) Any additional shipping costs will be displayed in the checkout before the order is completed.
(4) Deliveries to countries outside the European Union may be subject to additional customs duties, import charges, taxes or fees. These are generally not collected by us and must be paid by the customer to the relevant authorities.
§ 7 Payment Terms
(1) The payment methods available for the respective order are displayed to the customer in the online shop and/or during checkout.
(2) Unless otherwise stated for a particular payment method, the purchase price is due upon conclusion of the contract.
PayPal
If a payment method offered via PayPal is selected, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.
Depending on the PayPal payment method selected, additional payment service providers may be involved in processing the payment. The respective terms and conditions of the payment service provider shall additionally apply to its use.
Shopify Payments
If a payment method offered via Shopify Payments is selected, payment is processed through Shopify Payments, a service provided by Shopify International Limited, Dublin, Ireland. Stripe Payments Europe Ltd., Dublin, Ireland, is involved in the payment processing in particular.
The payment methods available in each individual case are displayed during checkout.
§ 8 Delivery and Delivery Times
(1) Delivery is made to the delivery address provided by the customer during the ordering process.
(2) The delivery and, where applicable, processing times applicable to the specific order are displayed in the respective offer and/or during checkout.
(3) Unless expressly agreed otherwise, where advance payment is required, a stated delivery or processing period shall not begin until full payment has been received.
(4) For individually manufactured goods, the processing period may in particular not begin until we have received all information required for manufacture from the customer in full.
(5) If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods in the case of a sale involving shipment generally passes to the customer or an authorised third party designated by the customer only upon delivery of the goods. This does not apply if the customer independently commissions a carrier not designated by us.
(6) If the customer is an entrepreneur, delivery and shipment are subject to the statutory provisions governing the transfer of risk in business-to-business transactions.
§ 9 Retention of Title
(1) The goods remain our property until the purchase price has been paid in full.
(2) In relation to entrepreneurs, we retain title to the delivered goods until all claims arising from the ongoing business relationship have been settled in full.
(3) Entrepreneurs may resell goods subject to retention of title in the ordinary course of business. Claims arising from the resale of goods subject to retention of title are hereby assigned to us in the amount of the respective invoice value; we accept the assignment. The entrepreneur remains authorised to collect the claim as long as they duly fulfil their payment obligations.
(4) In the event that goods subject to retention of title are processed, combined or mixed with other items, the statutory provisions shall apply. Insofar as we thereby acquire co-ownership, our share shall be determined by the ratio of the value of the goods subject to retention of title to the value of the other items at the time of processing, combination or mixing.
§ 10 Statutory Right of Withdrawal
(1) Consumers generally have a statutory right of withdrawal in the case of distance contracts.
(2) Details regarding the requirements, time limits, exercise and consequences of withdrawal are set out in our separate Withdrawal Policy.
(3) In particular, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs, provided that the statutory requirements of Section 312g(2)(1) BGB are met.
(4) The electronic withdrawal function provided on our website may be used to exercise an existing statutory right of withdrawal. The statutory options for exercising the right of withdrawal remain unaffected.
§ 11 Returns
(1) Where a consumer exercises their statutory right of withdrawal, the consequences of withdrawal, including the costs of returning the goods, are governed by our Withdrawal Policy.
(2) Customers are requested to package returned goods securely for transport.
(3) Use of the original packaging is not a requirement for validly exercising the statutory right of withdrawal.
(4) The customer's statutory rights, in particular statutory rights in respect of defects, are not restricted by these provisions.
§ 12 Warranty and Statutory Rights in Respect of Defects
(1) The statutory rights in respect of defects apply unless otherwise validly agreed below.
(2) Consumers are requested to inspect delivered goods upon receipt for completeness, obvious defects and transport damage and to inform us of any complaints as soon as reasonably possible.
Failure to comply with this request does not affect the consumer's statutory rights in respect of defects.
(3) Where a particular characteristic of the goods deviates from the objective requirements for conformity, such deviation shall only be deemed agreed with a consumer if the statutory requirements are met, in particular if the consumer was specifically informed of the deviation before submitting their contractual declaration and the deviation was expressly and separately agreed.
The following shall additionally apply to entrepreneurs:
(4) In the event of defects, we shall, at our discretion, provide subsequent performance by repair or replacement.
(5) If subsequent performance fails or is dispensable for statutory reasons, the entrepreneur shall be entitled to the further statutory remedies for defects.
(6) The limitation period for claims for defects by entrepreneurs is generally one year from delivery of the goods.
This reduction does not apply:
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to damages resulting from injury to life, body or health for which we are responsible;
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to damage caused intentionally or through gross negligence;
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where we have fraudulently concealed a defect;
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insofar as we have given a guarantee;
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to mandatory statutory rights of recourse; or
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in other cases in which a reduction of the statutory limitation period is prohibited by law.
§ 13 Liability
(1) We shall be liable without limitation for damage caused intentionally or through gross negligence and for damage resulting from injury to life, body or health for which we are responsible.
(2) In the event of a slightly negligent breach of material contractual obligations, our liability shall be limited to the damage typical for the contract and foreseeable at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely.
(3) The above limitations of liability shall also apply for the benefit of our legal representatives and agents.
(4) Liability under the German Product Liability Act, liability arising from expressly assumed guarantees, liability for fraudulently concealed defects and liability under other mandatory statutory provisions remain unaffected.
(5) We shall be liable for damage arising exclusively from the use of a product contrary to expressly communicated installation, safety or usage instructions only in accordance with the applicable statutory provisions. Mandatory statutory liability provisions and statutory rights in respect of defects remain unaffected.
§ 14 Set-Off and Right of Retention
(1) The customer may exercise a right of retention only insofar as it is based on claims arising from the same contractual relationship.
(2) The consumer's statutory right of set-off remains unaffected.
In relation to entrepreneurs, set-off against counterclaims is permitted only where such counterclaims are undisputed, have been finally established by a court or arise from the same contractual relationship.
§ 15 Copyright, Trademark and Other Intellectual Property Rights
Texts, images, product presentations, designs and other content provided by us may be protected by copyright, trademark law or other intellectual property rights.
Any use beyond the limitations permitted by law requires the prior consent of the respective rights holder.
§ 16 Governing Law
(1) The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
§ 17 Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
II. Customer Information
1. Identity of the Seller
Fabian Schröder
c/o IP-Management #5550
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany
Email: info@partalarm.de
Further information about the provider can be found in our Legal Notice.
2. Conclusion of the Contract
The technical steps leading to the conclusion of the contract, the time at which the contract is concluded and the options for correcting input errors are set out in § 2 of these General Terms and Conditions.
3. Contract Language
The contract language is German.
Where we provide translations of these General Terms and Conditions, they are provided for ease of understanding. To the extent legally permissible, in the event of any discrepancy between language versions, the German version shall prevail. Mandatory consumer protection provisions remain unaffected.
4. Storage of the Contract Text
Order details and information relevant to the conclusion of the contract are made available to the customer electronically as part of the ordering process and/or transmitted by email.
Before submitting the order, the customer can save or print the information displayed during the ordering process using the functions provided by their browser.
Where a Shopify customer account is provided, information relating to orders may also be available through that account. This does not create an entitlement to permanent access to all contractual information through the customer account.
5. Essential Characteristics of the Goods
The essential characteristics of the goods offered are set out in the respective product description.
For 3D-printed or individually manufactured products, the material, dimensional, manufacturing, compatibility and safety information provided with the respective product must also be observed.
6. Prices and Shipping Costs
The prices stated in the respective offer are total prices.
Due to the application of the small business regulation pursuant to Section 19 UStG, VAT is not shown separately, provided that the statutory requirements for its application are met.
Any additional shipping costs are displayed during checkout before the order is submitted.
Deliveries outside the European Union may be subject to additional customs duties, taxes or other import charges, which are generally payable by the customer.
7. Payment Terms
The payment methods currently available are displayed during checkout.
Unless otherwise stated for the respective payment method, the purchase price is due upon conclusion of the contract.
8. Delivery Conditions
Available delivery areas, shipping costs and the delivery times applicable to the order are displayed in the online shop and/or no later than during the ordering process.
For individually manufactured goods, processing may only begin once all information required for manufacture has been received in full.
9. Statutory Rights in Respect of Defects
The statutory rights in respect of defects apply in accordance with § 12 of these General Terms and Conditions.
10. Statutory Right of Withdrawal
Consumers can find information about the statutory right of withdrawal, its requirements and how to exercise it in our separate Withdrawal Policy.
For certain individually manufactured or clearly personalised goods, the statutory right of withdrawal may be excluded pursuant to Section 312g(2)(1) BGB.
